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Whatís a Design Strategy look like?


Designers often talk about the results of their work, and even about the design process, but what we donít often talk about is the careful framing of a project that allowed us to do the great work in the first place. When working with organizations...
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Satyam CEO Exposes Faux Capitalism


Satyam's CEO has written a mea culpa letter to the regulatory authorities indicating a fraud of epic proportions that included inflated cash balance, fake earnings and more. He said, the scheme reached "simply unmanageable proportions" and he was...
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Practical Limits for Configurability


The last few months, my team has been working on a sample SaaS application to demonstrate the multi-tenancy concepts Iíve been describing in my papers and blog. One of the areas we spent some cycles thinking about are the aspects of...
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Instant Dispatch's CRM Award


The news as of the second cup of coffee this morning, and the music is the boozy, bluesy, ragged brilliance of The Faces, that poor man's Rolling Stones fronted by rock genius Rod Stewart and future uptown Stone Ronnie Wood. No band in history...
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Use ThinkFree Online Office with your Google Accou


If you like to give ThinkFree a try, there's no need to create another set of credentials as ThinkFree, like Zoho, now supports Google...
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CRM and improving order fulfillment...


As Iíve touched on in previous posts, the art of getting value out of CRM is to embed key business processes within the technology. While a lot of attention gets paid to sales and marketing processes, Ďdownstreamí areas, such as order fulfilment,...
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